Returns & Exchanges

We know it can be hard sometimes to choose the correct items online and we want to make sure you’re completely 100% happy with your purchasing experience with Blueberrykids. So we’ve made the process of returning anything that’s ‘not quite right’ as easy as possible. You can choose to return or exchange your item within 10 days.

We simply ask that:

  • Items are unused and unworn (with the original tags in tact)
  • Items are in the original packaging (which needs to be in original condition)
  • You retain your receipt number for proof of purchase

Essentially – we still need to be able to sell it to a good home where it will be loved (seems only fair!). So we suggest you try on any items you might not be sure about with their tags etc still attached.

Returns by mail

We’ve made returning by post as painless as possible. Simply contact our Customer Service team on our contact us page who will give you further instructions on how to go about your return. The process is fairly straight forward:

  • Our Customer Service team will give you return instructions including where to send your items.
  • When we receive your items, they’re inspected and then your exchange/refund is processed.
  • If there are any issues with your return (like they don’t meet the criteria above), we’ll be in touch.
  • We aim to have all mail returns processed within 7 days

Faulty or damaged items

If your item is faulty, damaged, or incorrect (not what you ordered), please contact us and our Customer Service team who will make it right as quickly as possible!